Teamwear
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Do you offer discounts for multi-buy or bulk orders?
The majority of our teamwear clothing has already been individually discounted to take into account the purchase of multiple items.
We do offer further benefits for qualifying Clubhouse Premium customers - register your interest here. -
Can I cancel or amend my order?
Once you have completed your order, your personalised items cannot be cancelled, amended or refunded. For unpersonalised items, we have a very limited time-frame to cancel your order as we send orders to the warehouse as soon as they have been submitted to ensure that our fulfilment times…
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Care instructions for my personalised item
Please take a moment to read our recommended care instructions. - Always wash shirts inside out to protect the personalisation - Never wash with other garment types - Unless they are the same colour, always wash shirts and shorts separately - Wash at 30°C or below - Never mix light colours with dark…
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Can I return an item that has been personalised?
Pro:Direct Sport reserves the right to choose method, colour and position of any personalisation unless the customer specifies. Please be aware that we are unable to cover any manufacturers logo when personalising an item. We will only accept personalised items for return if the personalisation is…
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How long will my order take?
If you request that your order is customised (adding squad numbers, a club crest, sponsor logo etc.) it could take up to 21 days for your order to be fulfilled. Although we try to fulfil all orders as quickly as possible it can take a little time to make sure that we get everything on your kit looking the…
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How does the personalisation process work?
If you are using our kit builder tool we will customise your kit according to the choices that you make when building your kit. Club Crests, Sponsorship Logos, Squad Numbers and Names will all appear in the locations that you indicate throughout the kit building process. Please note that we cannot…
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How can I check availability of the products I need?
Stock availability of teamwear items is indicated on the product pages, beneath the image of the item, next to each size. A final stock check is done when you proceed to check out. It is possible that stock levels may have changed between the time you were on the product page and the time that…
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How do you capture payment for pre-order items?
We will capture the payment for the items as they become available, so if you do order items that are on Pre-order, we will likely take the payment as these items arrive into stock. You will never be charged more than the total value of the order and you are only changed once for delivery, even if we…
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How do I obtain a receipt?
Your order confirmation email will be a suitable VAT receipt and you can also view the summary of your order within My Account once you have logged into the site.
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I'm having trouble logging on to view my Teamwear order.
If you've forgotten your password, just go to Log-In and click on the 'Forgot Your Password?' link and enter your email address. If we find a matching account to the email address you provided, we'll send you an email to allow you to reset your password. If you would like support accessing your…
TEAMWEAR CUSTOMER SERVICE
The best way to contact our Teamwear Department is via our direct email address: teamwear@prodirectsport.net
Between 10am and 4pm Monday to Friday you can call us for teamwear specific enquiries on 0371 663 442
You may also write to us at Teamwear Department, PDS Group, Torre House, Shaldon Road, Newton Abbot, TQ12 4PQ
We are available Monday to Friday (excluding UK Public Holidays)