Accepted Payments

  • Apple Pay
    Apple Pay
  • iDEAL
    iDEAL
  • Pay later with Klarna.
    Pay later with Klarna.
  • Pro:Direct Gift Card
    Pro:Direct Gift Card

Payment

  • My Coupon code isn't working.

    Your coupon/voucher code needs to be redeemed when you are in the checkout. If the coupon code is not recognised, you can follow these steps to see if t his helps: - Be careful if you copy & paste the code as this adds a space at the end - this space needs to be deleted. - Coupon codes are case

  • When will I be charged?

    As part of the order confirmation process we will request pre-authorisation of payment from your card issuer, this will show as a Pending transaction for the full value of the order. Payment is captured when we dispatch goods to you or when the stock is sent to be personalised. If you are purchasing a

  • Do payments go through a security check?

    For your security, every single order goes through a security check. The security check has been put in place due to increase anti credit card fraud procedures and identifies multiple orders within a short space of time. All new orders are checked to ensure they are not fraudulent or a duplicate. If

  • What is 3D Secure?

    3D Secure adds an authentication step for online payments. We use 3D secure as a fraud prevention measure, as it provides an additional security layer for online purchases made with credit and debit cards. For more information on 3D Secure please click here  The intention behind this system is to

     
  • Multibuy Promotions & Discounts

    - To get the saving, you must order the qualifying items within the same order at the same time. - Please note that selected brands/products may be excluded from multibuy promotions and offers. - The discount will automatically be applied during the checkout process. - Any refunds will take into

  • Why have I received an email from the Business Protection team?

    When you submitted your order to us we made an authorisation request for the total value of the order to your bank. When we request pre-authorisation on your card, our bank will check with your card issuer that both the full order value is available and that the name/address details

  • If am I ordering from Non-EU countries, am I still liable for import taxes?

    If goods are being delivered outside of the EU, we will remove any VAT (Value Added Tax) applied at the prevailing rate by the UK government to goods purchased. Once the package reaches its destination country any customs or import duties levied by the government of the destination country must

  • What payment types do you accept?

    You can use any of the following payment methods when placing your online: - Visa - MasterCard - America Express - PayPal - Maestro - JCB - Express Pay - Klarna - Pay in 3

  • Will there be any additional charges?

    Pro:Direct continues to welcome customers from around the world, and offers delivery options far and wide. With the UK leaving the EU on January 1st 2021, some carriers will be increasing their costs so if you are placing an order to an EU country, you may see an increase in the cost of delivery options.

    Please note that we ship primarily from a UK warehouse, and when making a purchase from outside of the UK, you may find that your order is subject to customs duties imposed by your government. This is outside of our control and we are currently unable to estimate what those additional charges may be. If you are shopping on our EU sites (France, Germany, Italy, Spain, Netherlands, Poland), then we ship from both our UK warehouse and our EU warehouse. Depending on where your order is shipped from, the order may be subject to customs. Orders shipped to an EU country from the EU warehouse will not be subject to customs.

    We are currently unable to deliver orders over the value of £135 (including shipping) from our UK sites into the EU.

    Customers in the EU shopping on our UK sites should place separate orders (if possible), keeping each order under the £135 threshold. Alternatively customers may wish to shop on one of our European language sites, such as Pro:Direct Soccer France, where orders will be fulfilled from our EU warehouse and additional taxes and duties will not be applied on EU orders.

    If your order is detained by customs, you will be responsible for paying the duties applied; and these will need to be paid locally. You will usually be contacted by the carrier. Pro:Direct is not responsible for customs costs, or any delay in delivery which might occur when a parcel is held by customs.

  • If I am ordering from an EU country, am I liable for VAT?

    Pro-Direct are still registered for VAT in all EU member states and will be the importer of record for customs purposes. As a result Pro-Direct are liable for paying any Import VAT / Local VAT due on sales into the EU. Therefore all prices shown on our website are inclusive of local VAT, which we collect

    However, where orders are shipped to the EU from our UK warehouse, duties may be applied by authorities if the order is detained by customs. Import VAT is already accounted for by Pro:Direct. If your order is detained by customs, you will be responsible for paying the duties and taxes applied; and these will need to be paid locally. You will usually be contacted by the carrier. Pro:Direct is not responsible for customs costs, or any additional import VAT if requested, or any delay in delivery which might occur when a parcel is held by customs.

 

CUSTOMER SERVICE

Answers to the most commonly asked questions can be found within our Help and FAQs section.

If you do still need to contact us then the best way to do this will be to email customerservices@prodirectsport.com.

Customer Service operate over 7 days

Pro Direct Live Chat available Monday - Friday